PIA National Recognizes 2017 Customer Service Representative of the Year

PIA National Names Shawn Radke 2017 Customer Service Representative of the Year

WASHINGTON — Shawn Radke of the Kohlnhofer Agency in Lakeville, Minnesota was named the 2017 PIA National Customer Service Representative (CSR) of the Year. The award was presented April 7, 2017 at a ceremony in Arlington, Virginia, by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford.

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

“This year’s PIA National CSR of the Year is a consummate professional with a can-do attitude,” said PIA National President-elect Tim Russell. “Shawn Radke is a talented individual who is diligent, dependable, caring, hardworking, intelligent, and a team player. He exemplifies what a professional CSR is.”

“We value the critical role that customer service plays in agency success and are honored to sponsor this prestigious award for the tenth consecutive year,” said Melinda Thompson, head of sales & distribution for The Hartford. “The Hartford congratulates Shawn Radke on his achievement and commitment to helping customers in ways that go beyond the policy.”