Erie Mutual Fire Insurance Company

‘Erie Mutual’s Customer Charter is a set of four promises we’re making to you, our valued customer. The following promises have been made by every Erie Mutual director and employee, to ensure that each customer has a rewarding and long-lasting experience with Erie.nnWe will treat you with respect.nWe will have due regard for your insurance needs and wants and for the personal information we collect from you. Our respect for you is at the forefront of everything we do. The business decisions and choices we make are driven by the respect we have for all of our customers.nnWe will act professionally at all times.nProfessionalism in our workplace is not just about donning an expensive suit or climbing to the top rung of the company ladder. Professionalism is the culmination of appearance, actions and making the right decisions when it counts the most. We will all act professionally at all times throughout our business relationship with you.nnWe will strive to exceed your expectations as your insurer.nExceeding your expectations is everyone’s job at Erie Mutual. Whether it’s responding to an after-hours claim or spending 5 to 6 hours inspecting your farm to ensure your safety, we will do what it takes to exceed your expectations.nnWe are committed to providing you full value for the premiums you pay.nWe believe the value you receive from us as our customer, should go beyond the insurance coverage you pay premiums for. Objective insurance advice, comprehensive loss prevention, community investment and a commitment to service excellence, are just a few of the extra things we do to deliver the most value for your dollar.’